When Feng opened an email saying she was pre-qualified for a Fig loan, she decided to explore it out of curiosity. The experience started strong, with a clean website, simple steps, and a process that felt surprisingly easy to follow. She liked how clear the instructions were and how modern the process felt.
But what impressed her even more was what happened next.
As she was moving through the application, a small technical hiccup appeared. It wasn’t ideal, but before she even reached out, Fig contacted her to ask if everything was working. Feng explained the issue she was facing and Fig listened, thanked her for the feedback, and immediately escalated her case to resolve it.
They also sent her a fresh application link and checked in to make sure everything worked smoothly. It reminded her of stories she’d seen from other customers:
"This Company has helped me so much without judgement, more than I can express. The application process was straightforward and relatively easy to follow, with a quick response to my application. Thank you, thank you, thank you.. I would most certainly recommend this Company to others in need."
CACarrie
With the new link, the process was fast, simple, and exactly what she’d hoped for from the start. Everything went through without a hitch, and within days her loan was approved, letting her move forward with the small home projects she’d been putting off.
"They were really fast and easy to work with… I was scared about doing this online but they made it so easy"
KIKim
Feng recounts that Fig valued her time, made her feel heard, and took real action to make things right. It felt like working with a company that genuinely cared about improving and supporting its customers.
Today, Feng tells her friends that Fig didn’t just provide financing, they delivered the kind of thoughtful, human support she didn’t expect from an online lender. She left the experience feeling confident, respected, and genuinely taken care of.
This content is general in nature and is provided for informational purposes only. Fig Financial Inc. is not a financial advisor and does not offer financial planning services. This content may contain references to products and services offered through Fig’s loan marketplace.
