Some days, life hits you with something you could have never prepared for. For Sandeep, a Milton homeowner, that moment came when his furnace stopped working in the middle of winter. The house went cold fast and every hour felt longer than the last. He needed a solution immediately.
He had already tried another lender, and the experience was not reassuring. Slow communication, confusing emails, and an overall feeling of wondering if anyone was actually on the other end. He was pleasantly surprised when he logged into his Credit Karma account and saw that he was pre-qualified for a Fig loan.
He even saw the APR and approved amount upfront, no guesswork, no “hidden fees,” no headaches. Sandeep clicked in expecting another maze. Instead, the application actually looked like it was designed by someone who understands stress. Ten minutes. That’s how long it took. He scanned his ID with his mobile phone , connected his bank account and that was it...
"Quick and easy… nice to know there are places to get a loan without needing to beg some bank manager."
THTherese
Honestly, Sandeep thought that was the end of the story.
But life loves a plot twist. A small technical issue slowed down the release of his funds. And this was the moment that made Sandeep realize Fig wasn’t like every other lender.
Instead of leaving him wondering, someone from Fig noticed the issue immediately.Enter Fig’s Customer Experience team, who Sandeep now describes as “the MVPs of his week.” The team spotted that an automated trigger didn’t fire, escalated it, and made sure Sandeep had the money in his account within 24 hours, even faster than the original timeline.
Sandeep wasn’t used to this kind of transparency. Or speed. Or humanity. It left an impression.
He especially loved choosing his own first payment date. That small bit of flexibility made the whole thing feel like a partnership instead of a financial chore.
Looking back, Sandeep sums it up simply:
"The process was clear, quick, and easy. And when something went wrong, Fig fixed it immediately."
SASandeep
Fast forward — now whenever someone mentions needing a quick, trustworthy loan, Sandeep doesn’t hesitate to share what he learned: Sometimes the best financial decisions start with a ten-minute application and a company that actually shows up when you need them.
This content is general in nature and is provided for informational purposes only. Fig Financial Inc. is not a financial advisor and does not offer financial planning services. This content may contain references to products and services offered through Fig’s loan marketplace.
